Help Center

Frequently Asked Questions

Your guide to purchases, accounts, terms, and therapy concepts at Mind & Body Coding Systems.

Policy What is your return & refund policy?

30‑day money‑back guarantee on all instantly downloadable digital items.

  • Items purchased with a full discount code or gift voucher are not eligible for refund.
  • For refunds, click “Contact for support” below and include your order number and product name.
  • Books purchased via Amazon or other retailers follow their own refund policies.
What happens if I have excessive returns?

I reserve the right to decline future refunds for customers with excessive or repetitive returns. All previously made, eligible return requests will be honoured.

How do I pay for my products?

Use Stripe at checkout with any major debit or credit card. After purchase, you’ll receive an email with download links to your products. Stripe’s fraud prevention is enabled for added security.

For published books, please complete payment with Amazon or other bookstores.

How do I use my gift card?

After purchase, you’ll receive an email with your gift card and instructions. Click Redeem your code and enter it at checkout.

  • Valid for any downloadable product in the Online Store.
  • Cannot be used to purchase another gift card.
  • Gift cards can be purchased with a valid debit/credit card via Stripe.
Do I need an account to make a purchase?

Yes, for downloadable digital products. An account is required to complete your purchase and access your downloads.

Enter your email at checkout—if you don’t yet have an account, one is created automatically and a secure sign‑in link is sent to you.

What are the terms for using your products from Mind & Body Coding Systems?

Digital Downloads Licence: Non‑exclusive, non‑transferable licence for personal use only. Products are protected by international copyright law and must not be redistributed, sold, or altered beyond what’s explicitly permitted.

Your purchase signifies full acceptance of this licence.

Are your books protected by copyright?

Yes. All books, whether purchased directly or via authorised third parties, are protected by international copyright law. Reproduction, redistribution, or unauthorised alteration is prohibited.

Terms of use for this website

Information here is intended to be professional and helpful; please use it at your discretion. Verify products and information meet your needs. While I strive for accuracy, occasional errors may occur.

Site content (design, media, text) is owned or licensed. You may not reproduce or reference any part for commercial or non‑commercial use without permission; if referencing, provide appropriate credit or obtain written consent.

External links are provided for convenience and do not imply any endorsement.

What laws govern the use of your website and purchases?

All disputes arising from this website or from contracts for the purchase of digital or physical products are governed by English law and fall under the exclusive jurisdiction of the courts of England and Wales.

Can you provide any guarantees about your services?

I strive to provide excellent service but make no warranties, expressed or implied. If you’re undergoing medical procedures, receiving mental health therapies, or taking prescription medication, consult your healthcare provider before making any changes.

How do you handle my privacy?

Your privacy is paramount. All conversations and personal data are treated confidentially. I never disclose or sell your information to third parties and follow UK requirements, including the Data (Use and Access) Act 2025 (DUAA).

What is NLP?

NLP (Neuro‑Linguistic Programming) explores how we process information, how language shapes thinking, and how to change automatic patterns of behaviour. It blends psychology, communication, and personal development.

  • Recognise and shift unhelpful habits
  • Improve communication and influence
  • Enhance problem‑solving and goal‑setting
Does NLP only work on gullible people?

No. NLP works best with people who are intelligent and engaged. It’s experiential—results come from actively applying techniques. Sceptics often become advocates after trying it.

What is hypnosis?

Hypnosis is a natural state of focused attention and deep relaxation—like being fully absorbed in a book. You remain in control; the mind is simply more open to helpful suggestions and new perspectives.

  • Reduce stress and promote relaxation
  • Support change with phobias or habits
  • Enhance learning and emotional wellbeing
What is CBT? How does it compare to NLP?

CBT (Cognitive Behavioural Therapy) is a structured, evidence‑based approach that reframes unhelpful thoughts and builds new behaviours. NLP often works at a deeper, unconscious level to shift automatic responses.

Combined thoughtfully, they can address both conscious and unconscious patterns for lasting change.

Don’t see the answer you’re looking for?

Send your question with your order number (if applicable), and I’ll get back to you as soon as possible.

Contact for support
© Mind & Body Coding Systems® • Preston, United Kingdom