SUPPORT - MY ACCOUNT

 

Create Account

You will need to set up an account before you can make a purchase.

When you go to the checkout page, you’ll be asked to create an account.

 **The account is for the purpose of keeping track of your purchases and for back-up purposes.**

Account and Password

You are responsible for keeping your account email and password confidential. You are also responsible for any account that you have access to, whether or not you authorise its use. You must immediately notify us of any unauthorised  use of your account. We are not responsible for any losses due to stolen or hacked passwords. We do not have access to your current password and for security reasons we ask that you reset your password to get a new one if your account has been accessed without your permission. 

Questions About An Existing Order

Questions about an order - This includes things such as ordering the wrong product, ordering incorrect quantities, didn’t receive order confirmation, etc.

For help, email us at nlpchris901@gmail.com

 
Wrong Email Address

Registered Paypal Account 

A download account will be created using the email address that you have registered to Paypal. The confirmation also gets sent to the email registered to Paypal.

Email Entered Incorrectly - email us at  nlpchris901@gmail.com with your order number so we can assist you. 

Email Confirmation

Paypal Guest Checkout

If you made a purchase through the Paypal guest checkout form and do not see your confirmation email, please check your email Spam and Trash folder.

Email Confirmation Not Received - email us at nlpchris901@gmail.com with your order number so we can assist you. 

Log-in Trouble
Make sure to enter the log-in email and password correctly. If an error says your password is incorrect then click  "Forgot Password"  and enter your email address to get a new one. 
 
Licensing 

We allow you to download our products onto one Desktop Computer, a Workstation or Laptop and sync them to a mobile device. 

We licence the product to you for personal use only.

** The product cannot be shared, used for public performance, promotional use, commercial sale, resale, reproduction, distribution or commercial exploitation or transferred in any manner other than explicitly described in the Terms Of Use (EULA) End User License Agreement ** 

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